Data Deletion Policy

At Creed Vintage, we respect your privacy and believe you should stay in control of the personal information you share with us. This policy explains how you can ask us to delete your data, what gets removed, and how long the process takes.

1. How to request deletion

If you want your account and the personal data attached to it removed from our website or mobile application, you can request this by:

• Emailing us at creedvintage@gmail.com with the subject line "Data Deletion Request"
• Submitting a request from inside the app, where that option is available
• Contacting our support team through live chat on this website

Please include the email address registered to your account, along with any order numbers or details that help us confirm the request is coming from you. We may ask for additional verification before acting on a request, so that nobody else can delete your account.

2. What we delete

Once we have verified a request, we remove:

• Identifying details such as your name, email address, phone number, and shipping or billing addresses
• Your store account, saved preferences, and wishlist or saved items
• Browsing and usage data linked to your account
• Marketing and email subscription records tied to your profile

We never store full payment card numbers. Payments are handled by our payment processors, and card details sit with them rather than with us.

3. What we may keep, and why

Some records have to stay with us for a limited time even after an account is deleted. These are kept only where they are needed for:

• Tax, accounting, and other legal obligations, including transaction and invoice records
• Preventing fraud and abuse
• Resolving open disputes, returns, chargebacks, or warranty claims
• Enforcing our terms of service or other agreements

Once the applicable retention period ends, this information is securely deleted or anonymised so it can no longer be linked back to you.

4. How long it takes

We aim to complete verified deletion requests within 30 days of receiving them. If a request is unusually complex and needs longer, we will let you know. You will receive a confirmation message once the deletion is complete.

5. Third parties

Where your information has been shared with service providers who help us run the store, such as our ecommerce platform, shipping partners, payment processors, or email and analytics tools, we will pass your deletion request on to them and take reasonable steps to have their copies removed as well.

6. Your other privacy rights

Depending on where you live, you may also have the right to access a copy of your data, correct inaccurate information, restrict how we use it, or object to certain processing. You can exercise any of these rights using the same contact details below. We will not treat you differently for making a privacy request.

7. Contact us

Questions about this policy or about your data can go to:

Email: creedvintage@gmail.com
Phone: +1 (971) 268-6030
Address: 9450 SW Gemini Dr, PMB 56041, Beaverton, Oregon 97008, USA

Last updated: 25 August 2026